Phoenix Hospital Group is committed to providing excellence in patient care; we are proud to say that 100% of our patients at Weymouth Street Hospital say they would come back and 98% visiting Weymouth Street Hospital would recommend us to their friends and family. This is illustrative of the exceptional quality of care and patient experience we provide.
HWA Patient Satisfaction Results December 2018
The staff and nurses were extremely helpful and nice and obliged to my every need. I’m indebted to them.
All staff were attentive, pleasant and enhanced overall period of my stay.
Very difficult to say as everything was excellent.
Excellent manner, making you feel totally at ease.
All of them were wonderfully warm and understanding.
First class, friendly, helpful and professional.
Can’t think of any. My stay was seamless and was well taken care of by Ana and nursing staff.
Amazing inside and out, very grateful to the Doctor and staff.
Our staff are dedicated to making sure that your patient experience is as comfortable and smooth as possible, we want patients to feel fully reassured at every stage of their journey with us. We have a dedicated Patient Experience Group which meets monthly to analyse all the latest patient feedback we have received. We look to identify any opportunities for improvement in the experience and service offered to patients. It shows that despite such high levels of patient satisfaction, we refuse to become complacent and retain a strong focus on continual improvement.
If you have any feedback or concerns about any aspect of the service provided please speak to any member of staff; alternatively, visit our Complaints and Feedback page for more information.