PHOENIX HOSPITAL GROUP
+44 (0)20 7935 1200
Terms & Conditions

Admission Agreement and Data Protection Notice.

The patient is under the care and supervision of his or her physician or surgeon. The hospital staff will provide care and treatment in accordance with the instructions of the physician/surgeon. The patient consents to any nursing care, x-rays, examinations, laboratory procedures or any general medical treatment provided to the patient as part of this care and treatment. Some of these may be provided by third parties. It is the responsibility of the patient’s physician/surgeon to obtain the patient’s consent, when required to any medical or surgical treatment and to answer any questions about the patient’s treatment.

The Financial Agreement: 

The responsibility for the settlement of the accounts relating to the patient’s treatment and care is and remains at all times the responsibility of the patient and/or the guarantor. The patient’s account may be prepared in accordance with one of the following arrangements:

1.  A specific insurance or other third party reimbursement arrangement, which may cover direct settlement of the account.

2.   A pricing agreement agreed between the patient and the hospital prior to admission

3   Per- item of service provided in accordance with the prevailing prices.

All patients: l hereby undertake to pay Phoenix Hospital Group or as otherwise advised for the accommodation, services and materials relating to my treatment as a private patient including any circumstances where medical insurance proves not to cover the specific  course of treatment.  Payment is due on receipt of the hospital’s invoice or as otherwise advised. We will ask you for your debit or credit card details prior to providing treatment.  If you have not paid the invoice before you leave the hospital, you agree that we may debit the outstanding amount from your account.

Specialist Fees: 

Please note that the physician/surgeon admitting the patient is not an employee or agent of the hospital and, unless otherwise stated, will invoice the patient separately for his/her services.

Valuables: 

The hospital does not accept responsibility for any cash or valuables.

Confidentiality:

The confidentiality of patient information is of paramount concern to Phoenix Hospital Group.  Phoenix Hospital Group complies with Data Protection Legislation and Medical Confidentiality Guidelines. Information acquired by your Insurer will become part of the data held by them and other companies in the same group in accordance with the provisions of the Data Protection Act 1998.

Medical Information: 

Medical Information will be kept confidential. It will only be disclosed to those persons or third parties involved with your treatment or care, or to their agents, and, if applicable, to any person or organisation who may be responsible for meeting your treatment expenses, or their agents. Such people or organizations may wish to send details of your expenses to companies outside the European Union for processing. Your medical information may also be shared with others not involved in your treatment or care in the course of investigating or responding to any or any potential complaint or claim.

Access to Non-medical Information: Phoenix Hospital group and your insurers would like to keep you informed of products and services, which they consider, may be of interest to you.  No medical information would be disclosed to others for this purpose and non-medical information would be disclosed on a strictly confidential basis. Should you not wish to receive information about products and services from Phoenix Hospital Group please inform us.  For your insurer please write to the Data Protection Officer at your Insurer’s normal address.

Quality and Regulation: 

Anonymized aggregated data may be used by Phoenix Hospital Group and your insurer, or disclosed to others, for research, statistical and/or clinical governance purposes. Such anonymizing and/or aggregating would be undertaken either Phoenix Hospital Group or by our agents

Fraud and debt collection:

Information may be disclosed to others, including debt collection agencies, with a view to recovering any unpaid debts or other costs, or preventing fraudulent or improper claims. Where we instruct debt collection agencies, you may become liable for any additional costs incurred.

You must check with your insurer or third party that you have adequate cover. We will try to help you do this, but only your insurer can confirm your cover. In the event that your treatment is not covered by medical insurance or other arrangement, you will be responsible for any costs associated with your medical treatment and/or services.